At CARAV, we strive to provide a seamless shopping experience. Please read our cancellation and refund policy carefully before placing an order.
Order Cancellation
Before Dispatch
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Orders can be cancelled free of charge before they are dispatched from our warehouse.
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To request a cancellation, contact our support team as soon as possible with your order details.
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Once the cancellation is confirmed, any prepaid amount will be refunded to the original payment method.
After Dispatch
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Orders cannot be cancelled once they have been dispatched.
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If you no longer wish to receive your order, you may refuse delivery. Any applicable refund will be processed according to our refund policy.
Refund Policy
Refunds are initiated only after the returned product has been received and successfully passes our quality inspection.
Approved refunds are processed within 5–7 business days after inspection. The time taken for the amount to reflect in your account depends on your payment provider or bank.
Refunds will be issued to the original payment method used during purchase.
Partial COD Refund Policy
For Cash on Delivery (COD) orders, CARAV may collect a small advance payment at the time of placing the order to reduce non-genuine and rejected shipments.
If a COD order is cancelled, refused at the time of delivery, or returned due to customer-related reasons (including incorrect address, unavailability, or failure to accept the shipment), the advance payment made during checkout will not be refunded.
If the return or cancellation is approved due to a product defect, incorrect product delivered, or any error on CARAV's part, the advance payment will be refunded in full after verification.
Non-Refundable Situations
Refunds may not be provided in the following cases:
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The product is returned in a used, damaged, altered, or washed condition.
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Original tags, packaging, or accessories are missing.
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The return request does not comply with our Return Policy.
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The order was cancelled or refused after dispatch for reasons attributable to the customer, where the partial COD advance is non-refundable.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery with clear photos and your order details. After verification, we will arrange a replacement or issue a full refund, as applicable.
Contact Us
For cancellation or refund-related assistance, please contact our customer support team through the contact details available on the CARAV website. Kindly include your order number to help us resolve your request quickly.